I work hard for my clients, and my personal goal is to far exceed their expectations, and for them to be able to look back on the whole experience as genuinely fun.
I always ask my clients to write or email me, and truthfully rate my service ... their feedback is important to me and really helps me fine-tune and improve my services. Here are a few highlights of what people are saying about me...
"I wanted to apologize for the tardiness in our BIG thank you for the treats! You really didn't need to do that, but many appreciated it!
Thank you for all your assistance in our search for a home here at Lake Travis. You are both professional and informative, coupled with sincerity, which is a rare find. We are loving the new home. Good luck to you in all you do, and we will look for you on the Lake!"
Juan and Viki Jimenez
“Thank you so much for the smooth real estate transaction. To be perfectly honest, I did not expect to sell the property so quickly, much less, at full price. I found both you and your company to be way ahead of any other realtor we have ever had the pleasure of dealing with. We found that your marketing campaign and friendly staff were the best we have ever worked with. I have bought and sold many properties and I have never had a sale or purchase go so smoothly without any issues. I can assure you that we will definitely be doing business again with you in the future.
It is people like you who make Texas great! Feel free to use me as a reference. Please do not hesitate to contact me if there is anything I can do for you on the California end. We hope to come out next year. If we make it out, I would love to look at some homes if we can find a mutually good time.”
Chris and Krista Wynn
“Thank you! We did not need to ‘tell you’ how we wanted the property marketed...you just ran with it and we could not have been happier with the exposure and subsequent sale.
It was a pleasure, albeit a quick one! We will indeed be calling on you when the time comes for us to purchase our home there in Cedar Park. Again, Thank You and Blessings! You will hear from us again soon."
Sincerely, a happy couple,
Steve and Sherri Landoni
“Mick has now helped me sell two homes in Lakeway and he also helped me buy two Lakeway homes…. including my latest purchase…a waterfront home on Lake Travis. Mick (and his team of Christi & Barbara) are very professional real estate people.
They know their business extremely well & Mick’s marketing skills are first rate. Mick also has a very pleasing laid back personality and never, ever applies any sales pressure techniques. My wife & I could not be happier with his services. We would highly recommend him to anyone to represent them as a buyer’s agent or as a listing agent.”
Frank and Patsy Roche
“Mick’s very informed and friendly approach to buying and selling real estate moved us closer to an anticipated retirement and to building our dream home on Lake Travis. Because we were from out of town, we were disadvantaged at knowing the area, having time to look at properties, comparing prices, and negotiating all of the paperwork involved in a transaction.
Our first contact with Mick was through his company’s website. We were very impressed with its design and efficiency and Mick’s personal follow up of our initial inquiries. He took the time to get to know us and for our first visit fashioned a selection of lots and homes that were designed specifically to meet our criteria and from which we ultimately selected a lot. The process did not end there, however, as Mick and his capable office team stayed in close contact with us throughout the negotiation of a competitive price and skillfully maneuvered us through the mountain of paperwork required for purchase.
It was the personal touches, however, that went beyond the basic process that made the difference to us in our decision to purchase the property. For example, Mick spent double the amount of time showing us properties (because my wife and I could not be in the area at the same time), immediately supplied any information we requested, counseled us through some moments of buyer’s remorse as the US economy hit bottom, and, best of all, even arranged for a path to be mowed on the lot so that we could more easily show it to our family and celebrate our wedding anniversary on the grounds of our future home.”
Lana and Dennie Smith
"Thanks Mick for getting my property in the Hollows sold recently. I was impressed by the professionalism of the Mick Hooper team. Good job!"
Jim and Joy Fedewitz
“We have known Mick Hooper for almost 4 years and, in that time, he has assisted us in selling one and buying two lake properties. Mick and his staff are not only knowledgeable about the lake area, but they are also quick to respond to questions and concerns. In fact, Mick has taken care of some minor maintenance issues himself in our weekend home! And, when our schedule wouldn't permit us to supervise moving our furniture from our previous home to the new one, Mick's assistant Christi met the movers and spent the entire day working with them to make sure that our belongings were delivered and placed in good order.
We feel fortunate to know and work with Mick Hooper and, in the future, hope to work with him and Crosswind in finding our perfect retirement home.”
Jerry and Kitty Brown
“Our home was previously listed with another agent and did not sell for several months. After changing agents, it sold within 45 days. Mick was extremely knowledgeable about Lake Travis properties and knew all the highlights of our home on the lake. We would highly recommend Mick and his staff to anyone. He is, by far, the best agent we have dealt with. Thanks so very much.”
Toni and Ed Allen
“We were VERY happy with the service provided by the entire Crosswind team. Mick did everything (including the other agents’ job) to perfection. We would definitely use Crosswind Realty again and will recommend you to our friends and neighbors. Thank You!”
Rick and Sherry Hodges
“I just wanted to say thank you for a few things that are important to me and I wanted to pass it along to you. First, the effort you put into selling my house was far beyond my expectations. You spent a tremendous amount of time preparing to sell it, marketing it to many places and mediums (mailers, internet, investors, etc) and communicating with me early and often. You truly made me feel like my house was the only one you were selling.
Crosswind Realty is very strong at developing customer satisfaction and recognizes the value of extraordinary service. There is a term that we used in the military: Never confuse effort with results. Your quality of work and results clearly demonstrates high professional standards. I will continue to recommend Crosswind Realty to everyone I know that is looking for the Lake Lifestyle. Please pass my appreciation on to everyone.”
"Mick thanks so much for the incredible marketing that sold my house within a month!
You've got a very effective machine for getting the attention of qualified and interested buyers. Pretty amazing, wasn't it, to have thousands of hits the first night? Not every realtor can or should be a seller's agent. You've made the investment and done the work to be effective as a seller's agent, and created a team that is dedicated and competent.
I wish you the very best for your continued success, and would recommend you to anyone wishing to sell a home."
"Mick and his team were an invaluable asset in locating a premier lot as an out of town buyer. Thanks for a smooth closing process and you will hear from me soon when I seek to purchase an apartment complex."
Kwame and Tracy Asamoah
"There is no other realtor that I would ever consider using in the Austin area other than Mick Hooper of Crosswind Realty. Mick’s operation works like a well oiled machine. Mick and his crew are true professionals in every way.
Mick is always true to his word; if he says he will get papers to you-there they are; if he says he will call you back-he does. He constantly kept me up to date, at least weekly, on the sale of my lot. Everything that he said about the pricing of it, comparisons to what is around it, and the months that people typically look at this type of property, were all true. He constantly advertised my property and is such a good communicator, that I always felt comfortable with the entire process and always knew that he was in my corner and working hard for me.
Bottom line: he found several buyers for my property, in a timely manner, and the closing was easy and pain free. I have used many other realtors over the years, in fact, I have two in my own family, but I have never had the premium treatment and the confidence in a group of people before such as Mick, Barbara and Christi. My only regret is that I have property far away from Austin that could use Mick’s expertise, and now that I am so spoiled, it will be hard to deal with someone else because they will have a hard time measuring up to Crosswind Realty."
"We are writing this letter to thank Mick Hooper for selling our home. We had our home listed unsuccessfully on the market for two years with one of the "leading Realtors" for lakefront property in Texas. Then, Mick listed our home and within 20 days, not only did we have a contract, but two backup offers!
We chose Mick after he sold two other lakefront homes on our same street shortly after they were listed. Mick Hooper specializes in bringing buyers from all over the U.S. to Texas lakefront properties. He goes that extra mile in advertisement, offers exceptional and professional advice, and his feedback contact is like no other. The only regret we have is that we did not list our house with Mick two years ago. Thank you for making the sale of our house a reality. There will be no other Realtor than Mick for us!!
Larry and Lisa Long
"To any prospective property seller... I recommend you strongly consider having Mick Hooper sell your real estate. Simply stated he did a wonderful job of marketing and selling our 5 acre lake lot at the north end of Lake Travis.
We had tried selling the property ourselves for 3 months and then listed our property with another seasoned Realtor for the ensuing 18 months. The first Realtor was competent and was one of the larger agents for lake properties in Central Texas. But beyond a first generation, static website with one digital picture, the first Realtor was decidedly old school in his marketing approach with newspaper listings and post card mailers. The market was weak and the old approaches simply didn't generate the traffic necessary to sell the property.
We decided that a fresh approach was needed. The Realtor who sold our house suggested that we talk to Mick. With her fifteen years of selling homes she felt that Mick was very skilled and professional in his approach to selling property. After interviewing Mick, we quickly agreed and looked forward to his new marketing approaches.
Suffice it to say that within six weeks he had more people visit the property than the previous Realtor had accomplished in the past 12 months! And when the offer came in, Mick was completely on top of the process. Nothing fell through the cracks (as had happened with the prior Realtor with two separate buyers). Communication was very effective and I was fully aware of what was happening through to the close. This is even more remarkable with the fact that I was living 1,500 miles away and I had never even met Mick in person!
If you are looking for the old school approach to finding a buyer for your property Mick is not the right guy for the job. But if you want the most possible qualified buyers to know about your property, I highly recommend that you talk with Mick. He builds awareness!"
D. Trevor Winters
"Buying property with Mick Hooper as our buyer's agent was one of the best experiences that we have had buying property. He ensured that the entire process ran smoothly. We even had fun! Thanks Mick!"
Lance and Paula Lewis
"Mick Hooper makes searching for just the right property a pleasurable experience. He spent a lot of time showing us the Lake Travis area, on land and by boat. He provided us with a personalized website which listed properties that met our requirements. The website, complete with virtual tours and maps, was updated daily so that we never missed a new listing. This is how we found our new home! Thank you, Mick, for helping us to find our getaway on the lake!"
Jerry and Kitty Brown
"This is an excellent newsletter...well done!! We live in Jonestown and have been buying up waterfront whenever we can. We are very glad to see someone promote the area this way. Jonestown is a hidden treasure. You do a better job than the Chamber of Commerce. Thanks!"
We cannot thank you enough for the time you took with us. The information you provided us would have taken months, if not longer, to acquire ourselves. If you ever need a reference from someone, please feel free to put us down. You are a true ambassador to Austin. If we ever know anyone that is moving to Austin, we will insist that they call you first!"
Geoff and Pauline Rabinowitz
"Mick knew the area like the back of his hand. Mick was also very familiar with the local business market. We have used several of his references and been pleased with the recommendations. We really liked the website and daily updates; it helped us to narrow our choices and feel like we had some control over the whole home-buying process."
Mick, we enjoyed working with you and your team! We would confidently use you again and recommend you to anyone we know. Thanks.
Ken and Sara Van Slyke
This letter is in appreciation for the fine job you did selling our property. As a young adult who has bought and sold 4 properties in my life and dealt with numerous real estate agents, your service is incomparable. However, I believe what truly sets you out from any other real estate agent is your mastery of marketing. The vehicles and methods of marketing real estate are taken to the extreme of excellence in dealing with you.
The holistic vision of the buying and selling process, the intricacies, nuances of branding a property and the execution of bringing buyers to us was pretty incredible. If I were ever to buy or sell another piece of property or know someone that wants to buy or sell a piece of property in Central Texas I would refer them to your without hesitation. You are exceptional at what you do! Thank you for all your help. For the first time I can say my real estate agent has earned every penny of his commission.
Mick is great to work with. He is very knowledgeable and kept me up to date on the market and what was happening. He is very easy to work with and very personable. You can tell he cares about you and you are not just another transaction! He takes a personal interest in you and does what he can to make the purchase or the sale of a home as easy and comfortable for you as possible. Mick has helped me buy and sell a house and I will use him with all my future real estate needs.
"Thank you for your hard work getting our home sold and helping us find a new one. We thoroughly enjoyed getting to know all of you. You make an awesome team. I can think of several unique qualities that set your team apart. One is your awesome marketing. You use the latest internet tools better than any realtor we know of. The picture and description of our property on the web really made the difference. More importantly though, is your accessibility to your clients. You were there for us every step of the way. I hope we can remain in touch and truly value your friendship."
Norm and Sue Grimes
“I just wanted to drop you a note to say 'thanks' for putting together such a nice website. I was up in the Lake Travis area this past weekend, and had printed off your section on the areas/neighborhoods around the lake, and even tried a restaurant recommendation. It truly was a great resource. As a fellow business owner, we don't always know what people are thinking about our products, so I just wanted to take a moment and give you 2 thumbs up!”